FAQ
Questions about parcel collection?
These general answers explain the Mail2Go workflow. Your parcel centre can confirm local opening hours and procedures.
When is a parcel ready?
Only after staff have registered it, matched the recipient, assigned storage and completed the required physical checks. Wait for the ready notification before visiting.
What should I bring?
Bring your student identification and the pickup QR code shown in your authenticated Mail2Go account, when one has been issued.
What if tracking cannot find my parcel?
The parcel centre may not have registered it yet. Check the number carefully and contact centre staff if the issue continues.
Can someone collect for me?
Proxy collection depends on the centre's approved procedure. Contact staff before sending another person; do not share your login or QR credentials.
Need help? Contact the parcel centre.